Welcome to Zeki Experts Travel Agency LLC! By using our website and services, you agree to these Terms and Conditions. Please read them carefully. These terms are governed by the laws of the United Arab Emirates (UAE).

General

Zeki Experts Travel Agency LLC is a UAE-based company providing travel, visa assistance (Europe, UK, UAE, Schengen), Dubai tours, and business setup services.
By using our services, you confirm you are at least 18 years old or have legal guardian consent.
We may update these terms at any time; changes will be effective upon posting on the website.

Booking and Payment

Service Requests: All bookings for visas, tours, or travel packages are subject to availability and confirmation. We may reject requests at our discretion.
Pricing: Prices are in UAE Dirhams (AED) and include VAT per UAE regulations. Prices may change without notice.
Payment: We accept payments via credit/debit cards and bank transfers. Full payment is required to confirm bookings, processed securely per UAE Central Bank standards.
Promotions: Offers like 30% off on hotels are subject to terms (e.g., minimum stay, validity) and cannot be combined unless specified.
Cancellations: Cancellation policies vary by service (e.g., tours, visas). Refunds, if applicable, follow our Refund Policy and UAE Consumer Protection Law (Federal Law No. 15 of 2020).

Visa and Immigration Services

We provide visa assistance for Europe, UK, UAE, and Schengen regions. Approval is subject to the respective authorities; we are not liable for rejections.
You must provide accurate documentation. Zeki Experts is not responsible for delays or rejections due to incomplete or incorrect information.
Visa processing fees are non-refundable once submitted to the authorities.

Travel Packages and Tours

Itineraries: Dubai tours and travel packages (e.g., hotel bookings) are subject to change due to weather, safety, or operational issues.
Liability: We are not liable for delays, cancellations, or changes by third parties (e.g., airlines, hotels). Travel insurance is recommended.
Health and Safety: You are responsible for ensuring you meet health requirements (e.g., vaccinations) for your destination.

Business Setup Services

We assist with business setup in the UAE, including licensing and documentation. Outcomes depend on compliance with UAE regulations (e.g., Department of Economic Development rules).
You must provide accurate information; we are not liable for delays or rejections due to incorrect data.

Refunds

Refunds are processed per our Refund Policy and UAE Consumer Protection Law. Non-refunded fees (e.g., visa processing) are specified at the time of booking.
Refunds for online payments are processed within 7-14 business days to the original payment method.

User Responsibilities

You agree not to misuse our website (e.g., fraudulent bookings, hacking).
You are responsible for maintaining the confidentiality of your account details.

Intellectual Property

All content on our website (e.g., logos, images) is protected under UAE Federal Law No. 7 of 2002 on Copyrights. Unauthorized use is prohibited.

Limitation of Liability

Zeki Experts is not liable for indirect damages (e.g., loss of profits) arising from our services.
Our liability is limited to the service fee paid, per UAE law.

Governing Law and Dispute Resolution

These terms are governed by UAE law.
Disputes will be resolved through Dubai courts, UAE, unless otherwise agreed. You may also contact the UAE Consumer Protection Department for grievances.

Contact Us

For questions or concerns:
📧 Email: info@zekiexperts.com
📞 Phone: +971 4 123 4567
We’ll respond within 48 hours per UAE standards.

By using Zeki Experts Travel Agency LLC, you agree to these Terms and Conditions. Let’s make your travel experience seamless!