Welcome to Zeki Experts Travel Agency LLC! This Refund Policy outlines the conditions for refunds or replacements for services booked through our UAE-based travel agency, including visa assistance, Dubai tours, travel packages, and business setup services.

Eligibility for Refunds

Refunds or replacements are available if a service (e.g., Dubai tour, travel package) is canceled by us or fails to meet the agreed terms, or if a visa application is rejected due to our error. You must notify us within 48 hours of the issue via info@zekiexperts.com or +971 4 123 4567.

Non-Refundable Cases

No refunds will be issued for visa processing fees once submitted to authorities, cancellations after the allowed period (per our Cancellation Policy), or issues due to incorrect information provided by you. Promotions (e.g., 30% off on hotels) are non-refundable unless specified.

Refund Process

To request a refund, provide your booking number and details of the issue. If approved, we’ll process refunds per UAE Consumer Protection Law (Federal Law No. 15 of 2020), either as a replacement service or a refund to your original payment method within 7-14 business days.

Cancellations and Third-Party Services

Refunds for cancellations follow our Cancellation Policy. We are not liable for refunds on third-party services (e.g., airlines, hotels); their terms apply. Travel insurance is recommended to cover such cases.

Contact Us

For refund inquiries:

📧 Email: info@zekiexperts.com
📞 Phone: +971 4 123 4567

We’ll respond within 48 hours per UAE standards.

By using Zeki Experts Travel Agency LLC, you agree to this Refund Policy. We’re here to ensure a seamless experience!